N o matter what system you’re working in, it is always critical to be able to identify information about the user who is accessing that system. Being able to identify who the user is, what their groups and/or roles are, and what other attributes their user record has are all important pieces of information that allow [...]
Idoubt if there’s a single concept in Service-now that is more valuable to understand than how to use GlideRecord methods to query, insert, update, and delete records in your system. These methods have a wide variety of uses and are found at the heart of many of the business rules, UI actions, and scheduled job scripts [...]
Information messages are a great way to provide UI feedback to end users as they interact with the various forms in your instance. This article describes the various methods you can use to display information messages to the users accessing your ServiceNow system. […]
