A t Crossfuze, one of the areas we specialize in is helping struggling ServiceNow implementations get back on the right track. One type of issue that we encounter frequently is bad or redundant data that’s being used and needs to be deleted, de-activated, or cleaned up in some way. The best way to handle this issue [...]
Here’s a quick post on a simple topic that should save people some frustration. I’ve seen questions for a while now about setting up the number of decimal places for a field in ServiceNow. ServiceNow has a ‘Decimal’ field type that can be used for this, but that field type limits you to no more than [...]
Table schema maps are a very useful tool to aid in visualizing the setup of a table and its relationships to other tables and fields in ServiceNow. This functionality is something that every ServiceNow implementor or admin should be familiar with. Schema maps are documented here in the ServiceNow wiki. While the schema map is useful, [...]
When working with reference fields, it is really important to understand how the display value for the reference field works. The display value for a reference field is what the end user actually sees when they search in a reference field to produce an autocomplete drop down and what they can see when a reference field [...]
String fields typically aren't any thing to get too worked up over, but I've discovered a couple of cool tips on dealing with string fields in Service-now.com that might benefit somebody else at some point.