Last day at Knowledge11! What a great conference! I’ve had a great time meeting with so many awesome people this week. Yesterday Ian Broz and I were helping Karen Lazarenko during a 1-on-1 (maybe 2-on-1 in this case) session. She had a cool idea to make approval request emails coming from her system a little bit [...]
Working in Service-now, you’ll find that a lot of scripting tasks come down to identifying which fields changed on a form (client-side) or record (server-side). In this post, I’ll show you some different techniques to identify changed fields in both client-side, and server-side scripts. I’ll also show you a way that you can capture changed fields [...]
ServiceNow has a pretty simple one-way Outlook calendar integration that you can use to send out iCal meeting requests and updates to assignees involved with a Change request. I’m often asked if this functionality can be used for meeting invites in other tables as well. The answer is Yes! This hasn’t really been documented because it [...]
Whether you’re a new administrator or an experienced consultant, you need to know these things to become a master of the ServiceNow force. […]
Here’s a cool tip that was just sent to me by my friend Jim Coyne. We collaborated to solve a problem that he had in his environment and this post shows the result he came up with. This post shows how you can manipulate records in the email log (sys_email table) when you have a need [...]
