Checking for Modified or Changed Fields in Script

By |2018-07-09T15:00:01-05:00January 20th, 2011|Categories: Business rules, Client scripts|Tags: , , , , , , |

Working in Service-now, you’ll find that a lot of scripting tasks come down to identifying which fields changed on a form (client-side) or record (server-side). In this post, I’ll show you some different techniques to identify changed fields in both client-side, and server-side scripts. I’ll also show you a way that you can capture changed fields [...]

Email links using ${URI} and ${URI_REF}

By |2018-07-09T15:00:10-05:00April 29th, 2010|Categories: Email Notifications|Tags: , |

I learned something new today while building out a few email notifications. If you’ve been around Service-now for a while you’re probably familiar with the formatting of email notification messages. One of the common requirements for outgoing email notifications is to include a link to the originating record or task in the email. Doing this makes [...]

Send an Email Notification with Associated Attachments

By |2018-07-09T15:00:11-05:00March 12th, 2010|Categories: Email Notifications, Scripting|Tags: , |

It’s very common to send out an email notification at different stages of a task. There are great example notifications out-of-box in the Service-now platform that show you how to set these up. In some cases, you may wish to send more than the standard information in your email. The ‘mail_script’ tag can be used to [...]

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