I had a colleague come to me recently for help on a client issue. The customer wanted two things; the first was to set up the capability to warn users when they were navigating away from a modified form without saving it, but to do this only on selected forms rather than globally. The second was [...]
I’ve answered several questions in the past about the functionality of lock icons in Service-now. Lock icons appear on glide_list and URL fields. The most-common example is the ‘Watch list’ field on the task table. Service-now provides some system properties to manage the default lock appearance of these field types. There are times when a global [...]
Much of the behavior of a ServiceNow instance is controlled by System Properties. System properties are a great way to add options to your system and keep people (including yourself) from having to make modifications to back-end code later on. Business rules, UI actions, and UI pages rely pretty heavily on system properties just for this [...]
