About Jacob Andersen

Jacob is the co-founder of Crossfuze, a ServiceNow implementation product and services company. He is one of the foremost ServiceNow integration experts in the world and designed/wrote many of the plugins found in the ServiceNow product today. Prior to co-founding Crossfuze he worked at ServiceNow during its startup years to write the SSO solutions and 3rd-party integrations.

Simplifying Data Imports from Third Parties

By |2018-07-09T16:05:09-05:00March 1st, 2017|Categories: Imports|Tags: , |

Recently along with my Crossfuze colleagues Josh McMullen and Scott Cornthwaite, I performed work for a client that needed to import asset data from several third party vendors. The company, a global manufacturer of household appliances, has dozens of vendors around the world, which supply data (CSV and Excel files) using proprietary formats and column names. The client’s [...]

Scheduled File Import via Mid Server

By |2017-02-14T17:29:11-06:00November 17th, 2010|Categories: Integration|

There are so many ways to get information from a 3rd-party system into ServiceNow and back. It can be done via web services, JDBC, email, file transfer, etc. Let’s say a customer wants to send a CSV file to the ServiceNow instance, they have a couple of choices: attach the file manually to a data source [...]

Scripted Web Services

By |2013-02-14T15:31:58-06:00August 20th, 2010|Categories: Integration, Web Services|

One of ServiceNow’s principal strengths comes from its extensible framework. Built into the framework is the ability to retrieve information using one of a myriad of methods. If you want to get data out of any table, you can get it via direct web services, using basic auth data retrieval, having it pushed to a client, [...]

Outbound Single Sign-on via Digested Token

By |2017-02-10T00:05:44-06:00June 28th, 2010|Categories: Integration, Single Sign-on|Tags: , , |

ServiceNow makes configuring SSO into your ServiceNow instance very simple. By enabling a plugin and configuring a couple of properties, single sign-on can be set up in less than 10 minutes. Documentation surrounding these SSO methods are also well done and easy to follow. Recently, I’ve come across a number or clients that want to use [...]

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