There are times when it is helpful to just put a name with a face. In ServiceNow there are a couple places where a user photo might be stored but it’s not always intuitive how get at that photo in a way that can be helpful. Let’s walk through how this can be done with a [...]
Support for video in knowledge articles seems like it should be pretty straightforward but unfortunately history has proven otherwise. Standards have been shifting over time and the methods for displaying video in HTML have had varying levels of support depending on the browser. By default ServiceNow only supports out-of-date plugin methods of embedding video. While video [...]
Dates on the client side in ServiceNow have always been challenging. Javascript has its own complexities in this regard and mixing this with ServiceNow’s date formats and user preferences can make it a nightmare. Here we walk through some of the methods of working with client side dates that make it MUCH simpler and allow us [...]
In the Crossfuze Knowledge Turnkey, we’ve got a lot of great functionality. There are hundreds of updates that take the Knowledge Base to a whole new level. This includes full version tracking and the ability to revert to past versions for knowledge articles. When you’re looking at the various versions of a long article, however, it [...]
A few weeks ago I came across an issue involving a Workflow Join Activity and some confusion around what it does and how it works. There is a little bit of documentation on the wiki but it still left some questions unanswered. The purpose of the Join Activity is to combine two or more paths of [...]
