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About James Farrer

Having led the way on numerous implementations of ServiceNow starting in 2008, James has experience across the board including traditional areas of ITSM like Incident, Problem, Service Catalog, and Configuration Management as well as Content Management System (CMS) sites Service Portal, HR, and more. He has education background in IT and has held a variety of positions giving him a broad perspective on how things work and the ability to handle the details while still looking at the big picture.

Adding Video to Knowledge Articles

By |2017-03-14T05:37:23-05:00March 14th, 2017|Categories: Content management, Knowledge Management, Service Portal|Tags: |

Support for video in knowledge articles seems like it should be pretty straightforward but unfortunately history has proven otherwise. Standards have been shifting over time and the methods for displaying video in HTML have had varying levels of support depending on the browser. By default ServiceNow only supports out-of-date plugin methods of embedding video. While video [...]

Client Side Dates in ServiceNow

By |2017-02-24T10:53:07-06:00February 22nd, 2017|Categories: Client scripts|Tags: , |

Dates on the client side in ServiceNow have always been challenging. Javascript has its own complexities in this regard and mixing this with ServiceNow’s date formats and user preferences can make it a nightmare. Here we walk through some of the methods of working with client side dates that make it MUCH simpler and allow us [...]

Comparing the Differences Between Two Strings

By |2017-02-11T06:38:59-06:00April 28th, 2014|Categories: Scripting, UI pages|Tags: , , |

In the Crossfuze Knowledge Turnkey, we’ve got a lot of great functionality. There are hundreds of updates that take the Knowledge Base to a whole new level. This includes full version tracking and the ability to revert to past versions for knowledge articles. When you’re looking at the various versions of a long article, however, it [...]

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