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So far Crossfuze Admin has created 218 blog entries.

GlideRecord Query Cheat Sheet

By |2021-05-20T10:57:45-05:00May 20th, 2021|Categories: Scripting|Tags: , , , |

Idoubt if there’s a single concept in Service-now that is more valuable to understand than how to use GlideRecord methods to query, insert, update, and delete records in your system. These methods have a wide variety of uses and are found at the heart of many of the business rules, UI actions, and scheduled job scripts [...]

WEBINAR: Change Management Turnkey: Top 3 Ways to Turn Organizational Change into a Positive Experience

By |2017-08-03T10:43:35-05:00August 3rd, 2017|Categories: Change Management|

New to ServiceNow? Struggling with adoption? Join Crossfuze on August 16 at 2pm EST on how the Change Management Turnkey can help turn organizational change into a positive experience! Senior Solutions Consultant, Jerimy Mahoney will walk you through the key features of the Change Management Turnkey and demonstrate how the Turnkey improves ServiceNow adoption and enables you to [...]

How to Transform Customer Service Management at Warp Speed

By |2017-10-19T17:44:51-05:00May 22nd, 2017|Categories: General knowledge, Miscellaneous|Tags: , |

If you’re like most customer-facing enterprises, you probably excel at customer engagement and relationship building, but struggle with delivering solutions that diagnose and permanently fix root causes of customer issues. Questions like, ‘how do I proactively predict and prevent problems before they arise?’, ‘how do I offer self-service automation that minimizes call volume?’ and ‘how can [...]

The Final ‘Work Note’ – Goodbye From ServiceNow Guru

By |2018-07-09T14:59:51-05:00May 5th, 2017|Categories: General knowledge, Miscellaneous|Tags: , , |

When I started ServiceNow Guru back in 2009 I never dreamed that it would find the success that it has. With the ServiceNow wiki still in its infancy and really no place to store common configurations or lessons learned, I simply wanted to create a place to capture the cool stuff that I was building so [...]

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