Swapping Hardware Assets in ServiceNow with HAM Pro
Walk through ServiceNow's HAM Pro with our Solutions Consultant, Justin Meadows. ServiceNow's Hardware Asset Management Professional introduces automation when deploying, replacing, and retiring hardware assets. This video demonstrates the platform automatically moving asset attributes and software allocations from one asset to another as part of routine incident management activities. https://www.youtube.com/watch?v=3jzI1B9V2dY
GlideDialogWindow: Advanced Popups Using UI Pages
This article is the 3rd in a series of posts explaining the use of ‘GlideDialog’ in ServiceNow. If you want to see all of the articles I’ve written about GlideDialogWindow and popups in ServiceNow just use the tags at the bottom of this article. In this article I’ll show you how you can use GlideDialogWindow to pop open a dialog [...]
User Object Cheat Sheet
N o matter what system you’re working in, it is always critical to be able to identify information about the user who is accessing that system. Being able to identify who the user is, what their groups and/or roles are, and what other attributes their user record has are all important pieces of information that allow you to provide that [...]
GlideRecord Query Cheat Sheet
Idoubt if there’s a single concept in Service-now that is more valuable to understand than how to use GlideRecord methods to query, insert, update, and delete records in your system. These methods have a wide variety of uses and are found at the heart of many of the business rules, UI actions, and scheduled job scripts that are essential to [...]
Client & Server Code in One UI Action
M ost Service-now administrators and consultants know how to configure and use UI Actions. UI Actions are UI elements that can show up on a form or a list as a button, link, or context menu. When these UI elements are clicked they execute some JavaScript. Most of the time UI Actions are used to perform some server-side update to [...]
Add a user profile photo to a form
There are times when it is helpful to just put a name with a face. In ServiceNow there are a couple places where a user photo might be stored but it’s not always intuitive how get at that photo in a way that can be helpful. Let’s walk through how this can be done with a handful of updates and [...]