How to Transform Customer Service Management at Warp Speed
If you’re like most customer-facing enterprises, you probably excel at customer engagement and relationship building, but struggle with delivering solutions that diagnose and permanently fix root causes of customer issues. Questions like, ‘how do I proactively predict and prevent problems before they arise?’, ‘how do I offer self-service automation that minimizes call volume?’ and ‘how can I connect customer service [...]
WEBINAR: Change Management Turnkey: Top 3 Ways to Turn Organizational Change into a Positive Experience
New to ServiceNow? Struggling with adoption? Join Crossfuze on August 16 at 2pm EST on how the Change Management Turnkey can help turn organizational change into a positive experience! Senior Solutions Consultant, Jerimy Mahoney will walk you through the key features of the Change Management Turnkey and demonstrate how the Turnkey improves ServiceNow adoption and enables you to change quickly, efficiently, and [...]
The Final ‘Work Note’ – Goodbye From ServiceNow Guru
When I started ServiceNow Guru back in 2009 I never dreamed that it would find the success that it has. With the ServiceNow wiki still in its infancy and really no place to store common configurations or lessons learned, I simply wanted to create a place to capture the cool stuff that I was building so that I could re-use [...]
Add a user profile photo to a form
There are times when it is helpful to just put a name with a face. In ServiceNow there are a couple places where a user photo might be stored but it’s not always intuitive how get at that photo in a way that can be helpful. Let’s walk through how this can be done with a handful of updates and [...]
Service Portal-style Homepage Widgets
ServiceNow has done a good job in creating a nice-looking customer service portal in recent releases. Although there are still some frustrating API limitations, overall it’s a nice improvement and is a good choice if you’re looking to roll out a customer service portal in ServiceNow. Depending on your organization, you may not be ready to roll this out…or just [...]
Adding Icons to UI Action Buttons in ServiceNow
It’s hard to believe that it’s been seven years since I wrote a post showing how you can use client scripts to manipulate the appearance of form UI action buttons. This solution has been used in countless ServiceNow instances to help add more clarity to form buttons and processes in the system. A few months ago, I decided to try [...]