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2306, 2021

Swapping Hardware Assets in ServiceNow with HAM Pro

By |June 23rd, 2021|Categories: Hardware Asset Management, ITAM, Showcase|0 Comments

Walk through ServiceNow's HAM Pro with our Solutions Consultant, Justin Meadows. ServiceNow's Hardware Asset Management Professional introduces automation when deploying, replacing, and retiring hardware assets. This video demonstrates the platform automatically moving asset attributes and software allocations from one asset to another as part of routine incident management activities.   https://www.youtube.com/watch?v=3jzI1B9V2dY

1801, 2023

Application Portfolio Management (APM) assessment challenges

By |January 18th, 2023|Categories: Miscellaneous|0 Comments

Like children, I don't think we are supposed to pick our favorite product/application on the ServiceNow platform, so I will simply say Application Portfolio Management (APM) is one of my favorites. The reason for this praise is because APM in my opinion is one of the best products to show the power of the ServiceNow platform. Commercial break over, but [...]

1801, 2023

Knowledge Translation using Localization Framework and Azure

By |January 18th, 2023|Categories: Knowledge Management|0 Comments

When tasked with the requirement to translate knowledge articles into other languages this can be intimidating especially for those of us that are still working on mastering our first language. Thankfully there is significant help in a new offering in the Tokyo release. What I want to shine a light on is the expanded capabilities of the Localization Framework. Specifically [...]

1801, 2023

Localization framework fulfillment (LP, LRITM, LFTASK)

By |January 18th, 2023|Categories: System Definition|0 Comments

Recently I dove into the Localization Framework, noticed some new tables, made some incorrect initial assumptions, and came out with an understanding of the table structure that I could not find consolidated on the documentation site. Number Prefix Label Name Extends LP Localization Project sn_lf_project Task LRITM Localization Requested Item sn_lf_requested_item LFTASK Localization Task sn_lf_task Task   You might think [...]

2306, 2021

GlideDialogWindow: Advanced Popups Using UI Pages

By |June 23rd, 2021|Categories: System UI|Tags: , , , , , |43 Comments

This article is the 3rd in a series of posts explaining the use of ‘GlideDialog’ in ServiceNow. If you want to see all of the articles I’ve written about GlideDialogWindow and popups in ServiceNow just use the tags at the bottom of this article. In this article I’ll show you how you can use GlideDialogWindow to pop open a dialog [...]

2306, 2021

User Object Cheat Sheet

By |June 23rd, 2021|Categories: Scripting|Tags: , , , |27 Comments

N o matter what system you’re working in, it is always critical to be able to identify information about the user who is accessing that system. Being able to identify who the user is, what their groups and/or roles are, and what other attributes their user record has are all important pieces of information that allow you to provide that [...]

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