The Final ‘Work Note’ – Goodbye From ServiceNow Guru

When I started ServiceNow Guru back in 2009 I never dreamed that it would find the success that it has. With the ServiceNow wiki still in its infancy and really no place to store common configurations or lessons learned, I simply wanted to create a place to capture the cool stuff that I was building so that I could re-use it for my next client engagement or share it with a colleague. Since then ServiceNow Guru has grown considerably, with a significant reputation in the ServiceNow ecosystem and drawing thousands of visits every day from around the world. While I still use it as my primary documentation source for the common configurations I do every day, the best part about ServiceNow Guru is that it has also become that type of resource for many of you (some of whom I’ve never met in person) that I now consider my friends.

Original SNCGuru Logo

There’s no doubt that ServiceNow has been (and continues to be) the proverbial “rising tide that lifts all boats” and I’ll forever consider it a blessing to have been introduced to this technology during its early days. There are so many people that helped me (both ServiceNow employees and clients) during those years as an administrator and consultant at ServiceNow. The contents of this site are really a giant collection of your great ideas over the years! Thank you to Michael Brown for giving me my first full-time job in the IT world, Matt Holetz for hiring me as a wide-eyed recent college graduate with a grand total of 8 weeks of ServiceNow experience and trusting me to handle full enterprise implementations on my own, and countless clients and consultants along the way. ServiceNow Guru ended up being the perfect launching pad for Crossfuze a few years later and has continued to help us be successful as a ServiceNow implementation partner. James Farrer (who is an absolute ServiceNow wizard) and Darwin Nielsen (who ran the whole business for over 3 years) were crazy enough to join us before we were even a viable company and have both been instrumental in helping Crossfuze to evolve into the leading consulting organization it is today.

There’s nobody I need to thank more than Jacob Andersen, who followed me to ServiceNow and co-founded Crossfuze with me just over 5 years ago. It’s not much of a secret to anybody who knows both of us, but he’s way more talented technically with ServiceNow than I am and I’m fortunate to have been able to lean on him for so long. Although there’s no doubt both of us wanted to be successful, more than anything we were completely addicted to the ServiceNow technology and loved making our clients happy. It’s a pretty simple formula, but it worked pretty well for us.

Looking back on this journey over the past several months and looking forward to some other priorities and goals in my life has led me to the realization that it’s time for me to step away from the ServiceNow world for a while. I’m anxious to spend more time with my wife and 5 kids at home and consider future opportunities.

Knowledge17 will mark my last week with Crossfuze and will also be a fresh start for ServiceNow Guru with a transfer of ownership and management to Crossfuze. With Chris Howard and the Crossfuze ServiceNow team at the helm, I can’t think of a better place to leave it. Alhough I’ll be stepping away, I’m confident that it will be in good hands and will continue to be a valuable source of quality ServiceNow technical content for years to come.

Thanks to all of you who have helped me in any way to make ServiceNow Guru a success. Every comment, backlink, like, thank you, and kind word helped to drive me forward each day. Knowing that my work was helping people to find success in their own lives and careers and finding innovative ways to solve common ServiceNow problems has fueled my desire to keep this site going for so many years. I wish all of you continued success in whatever ServiceNow adventures lie before you! Feel free to reach out to me through my LinkedIn profile if you’d like to keep in touch!

Mark Stanger

Date Posted:

May 5, 2017

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  1. Brian Broadhurst May 5, 2017 at 8:23 am

    Good luck with whatever you decide to do next Mark. Hope we meet up again sometime in the future – unfortunately I won’t be at K17 – having been at the last 5 conferences, I decided it was someone else’s turn.

    • Mark Stanger May 5, 2017 at 4:14 pm

      Thanks Brian! Sad that you won’t be at K17 but good luck with things going forward. Hopefully our paths will cross again soon!

  2. Jon May 5, 2017 at 8:30 am

    Thank you Mark for your dedication to SN-Guru over the years. This site has provided me with so many solutions during my ServiceNow career.

    I wish you luck on your new adventures!

    • Mark Stanger May 5, 2017 at 4:15 pm

      Thanks Jon! It’s been so fun to do it. I’m glad it’s been helpful to you.

  3. Ty Roach May 5, 2017 at 9:15 am

    Thank you Mark, for all that you’ve done for the ServiceNow community! I know personally, ServiceNowGuru was my go-to place for learning all sorts to tips and tricks on the platform. I won’t be at K17 this year, but deeply appreciate how generously you shared your knowledge over the year.

    Best regards on all you future endeavors!

    • Mark Stanger May 5, 2017 at 4:16 pm

      Thanks Ty, that means a lot coming from you. I’m sorry we won’t be able to say hello at K17 but best of luck going forward!

  4. Kevin Eldridge May 5, 2017 at 9:15 am

    Good luck on your endeavours! I will be at Knowledge this year and will, hopefully, be able to meet you in person. Your site is a wonderful resource and it is greatly appreciated.

    • Mark Stanger May 5, 2017 at 4:17 pm

      Thanks Kevin! I’d love to shake hands at K17. Hopefully we’ll have that opportunity!

  5. O May 5, 2017 at 10:11 am

    Mark, You will be missed. I’ll need a new scripting wing man to lean on now, compensating for my weaknesses.

    I clearly recall asking Fred, James, and Don if we could have a module show a query based count like an “Outlook” folder. They were focused on other things. I shopped my idea around and you came to the rescue. My post on the former “Service-now Forum” requesting Outlook style module counts has been lost, but the answer is still here. THANK YOU!!

    I will not be attending knowledge this year. I was at the first pre-knowledge event (100 folks max!) and all but two of the last ten (new babies those years). Knowledge has become less beneficial for me.

    I hope our paths cross again soon.


    • Mark Stanger May 5, 2017 at 4:19 pm

      Thanks so much Bill! I’m so grateful for so many like you who had such great ideas! The best part of my ServiceNow experience has been the fun challenge of turning those into a reality in ServiceNow. Good luck with everything going forward!

  6. Jim Uomini May 5, 2017 at 10:42 am

    Mark, you were a great mentor to me and one of the finest men I’ve had the pleasure of working with. Good luck in your next chapter. I hope our paths cross again.

    • Mark Stanger May 5, 2017 at 4:21 pm

      Thank you Jim! It’s been fun to see how much you’ve been able to do with ServiceNow over the years. That first implementation we did together was a lot of fun! I’m sure there’s a couple of articles in here that originated with your good ideas. I’m sure we’ll meet again at some point in the future!

  7. Mukesh May 5, 2017 at 11:13 am

    Good luck Mark. You have given Us a wonderful site.

    • Mark Stanger May 5, 2017 at 4:23 pm

      Thanks Mukesh, best of luck to you as well!

  8. Marshall Day May 5, 2017 at 11:51 am

    It has been a distinct pleasure to have had an opportunity to learn and grow in Service-Now with your great insights and assistance. I hope your future endeavors are everything you wish them to be, both for you and your family.

    Good luck,

    • Mark Stanger May 5, 2017 at 4:25 pm

      Thanks so much Marshall! I’m so glad there’s been something here that has helped you. Good luck to you in your future endeavors!

  9. Marcelo Moreli May 5, 2017 at 12:43 pm

    Wish you the best!

    • Mark Stanger May 5, 2017 at 4:22 pm

      Thanks Marcelo, you too!

  10. Dinesh Chinnadurai May 5, 2017 at 11:42 pm

    Hi Mark,

    All the very best for your future endeavour :)

    But we are surely going to miss one of our best mentor in servicenow platform. I have learned many things from your post from SNGuru/community.

    Thank you so much :)

    • Mark Stanger May 6, 2017 at 4:30 am

      Thank you Dinesh! Best of luck to you as well. :)

  11. Steven Hill May 6, 2017 at 6:55 am

    Thanks for all you have done for the ServiceNow community. It is people like you that are willing to spend time and energy helping others that I believe allowed ServiceNow to be where it is today.
    I’ve never met you personally, but I have used your site as a resource for it seems like forever.

    If you bring the same passion to your next adventure, you will no doubt succeed.

    Good luck and thanks,

    • Mark Stanger May 6, 2017 at 10:21 am

      Thanks Steven! Hopefully we’ll have the chance to meet in person some day. You’re one of those who’s name is instantly recognizable to me in ServiceNow circles. Good luck to you as well!

  12. Richard Selby May 6, 2017 at 8:37 am

    When I started out with ServiceNow 6 years ago, there were two sources of information: the official wiki, and your blog posts. I’m happy to say there was no competition as to which was better. Thanks for the well-written, interesting and useful posts. Good luck with what comes next.

    • Mark Stanger May 6, 2017 at 10:23 am

      ServiceNow documentation has come a long way for sure since then. I’m just glad I only had to try and document some of the things they hadn’t got to yet. :) Thank you Richard for supporting SNGuru. I’m glad you’ve found something useful here.

  13. Justin Bauguess May 6, 2017 at 10:24 am

    Good luck I’m whatever you decide to do next. Always enjoyed your tips.

  14. Chuck Tomasi May 6, 2017 at 2:00 pm

    Hope to see you at K17 and wish you a proper thanks and farewell Mark. Best wishes.

    • Mark Stanger May 6, 2017 at 2:29 pm

      Thanks Chuck, will be great to see you there!

  15. Carleen Carter May 7, 2017 at 11:15 am

    Mark, I wish you the best of luck in your next endeavor, whatever that may be! We will miss our staple in the ecosystem.

    • Mark Stanger May 8, 2017 at 3:28 pm

      Thanks Carleen, you’re the best! I hope things continue to go well with you at Acorio.

  16. Arun Iyer May 7, 2017 at 9:18 pm

    Wish you the best! The Servicenow community is going to miss you. Mark you have left a mark with your contributions.

    You have more than paid it forward so good things will come to you.

  17. Alain Müller May 7, 2017 at 11:57 pm

    There is not much else to add, the people who have commented on this post have already highlighted how much valuable your contribution to the ServiceNow world has been! :-)
    Still, I would like to also thank you for the impressive amount of knowledge you have been sharing with all of us during all those years. I started working with ServiceNow 7 years ago and I have been delivering dozens of trainings on this tool since that time. And still today I tell the participants at the end of the class that ServiceNow Guru is definitely a source of information they must keep in their bookmarks.
    I did not know that you had five other children beside ServiceNow. ;-) I am sure they will be very happy that their dad spends less time coding UI Scripts and more playing with them!

    Wish you all the best Mark.
    Greetings from Switzerland,


    • Mark Stanger May 8, 2017 at 3:27 pm

      Thank you Alain, it’s great to hear from you. I really appreciate all of the support over the years. ServiceNow has seemed like one of my kids for sure over the past few years. :) I’m glad for a bit of a break. Best to you and yours as well.

  18. Arnab Dey May 8, 2017 at 1:15 am

    Dear Mark,

    This is the first time ever I’m writing a comment on SNG but definitely not the first time I have been visiting the website. Yes you can consider me an ignorant bloke but this is for sure that I’m immensely impressed by your works.
    It started with Service now community. I saw numerous posts by a name Mark Stanger (I used to read your name as Mark “Stranger”. Sorry). While I read your comments and solutions in community, it always ran through me, this guy must be a genius in snow, How can people know this much, Does he live for only service now..etc etc…Your unique solutions increased your level in my mind every time. Since I’m a great follower of community, day after day your solutions piled upon me and finally I started following you blindly. It definitely needs a lot Mark to be someone’s blind leader in just an internet web address. So it would make no sense to reiterate your hard work and knowledge. When I did not get a solution in community, I used to type the whole problem in Google and search. This way I came through SN Guru. No doubt I was surprised by the totally different kind of implementation techniques. The solutions here contained a different aspect all total. I mean thy are innovative and people rarely thought this could be a solution. Great customization. Great scripting knowledge. I have made so many solutions using your ideas. Most of them have been used directly from your codes. You will remain in me this way I swear.
    Since then you have always booked a special seat in my Bookmark bar in the browser and a unique folder at my desktop. And eventually I learned to say Mark “Stanger”. Thanks a ton for everything buddy. Don’t have words to explain. My zeal for Service now has your contribution for sure.
    Hope to see you soon with an innovative solution again. Enjoy service now, Enjoy your career ahead. God bless you ! You do not know how keen I’m to be your student.

    Thank you,

    • Mark Stanger May 8, 2017 at 3:26 pm

      You’re not the first person to call me “Stranger”. :) I’m so glad to hear that you’ve found so much here to use. Thank you so much for coming to the site and for all of your support!

  19. David Field May 8, 2017 at 4:01 am

    Thank you Mark, you have made getting to grips with ServiceNow so much easier than it would have been.

    Best of luck with your next challenge, enjoy your family time,


    • Mark Stanger May 8, 2017 at 3:25 pm

      Thank you David, same to you!

  20. Vinoth Kumar May 8, 2017 at 8:52 am

    Thanks for your good Job, Mark Stanger. Service now Guru is really helpful to understand the concepts and I still remember on my first day in the company, my manager gave me the two links : Servicenow wiki and Servicenow Guru

    • Mark Stanger May 8, 2017 at 3:24 pm

      You’re welcome Vinoth!

  21. Conan Lloyd May 8, 2017 at 9:18 am

    Long days and pleasant nights Mark. You have helped me on script issues and the like many times over the years and I cruise Guru nearly daily. While I’m sad to see you leave the community, you fully deserve the break. To use part of one of my favorite movies…

    • Mark Stanger May 8, 2017 at 3:23 pm

      Hah! Extra points for any Labyrinth reference, I love that movie. :) Thanks for avoiding the Bowie tight pants though! Best of luck to you in the future Conan and thanks for the support!

  22. Chris McClendon May 8, 2017 at 2:05 pm

    Thanks for sharing so much of your experience and knowledge. It amazes me that every time I come up with an awesome idea and get ready to post it, I find that you had already done it back it 2010!

    Hope to see you at 9:00 tonight!

    • Mark Stanger May 8, 2017 at 3:21 pm

      You’re welcome Chris! Thanks for all of the support over the years.

  23. Abdul Azeez May 10, 2017 at 12:48 am

    Thanks Mark. It was great help for me to learn more and more in depth about ServiceNow using SN GURU… Wish you all the best in coming future and hope you gonna have a great time with your family and kids. :)

  24. Ketan May 10, 2017 at 2:50 pm

    Thanks a lot mark…It’s been a real stuff we get on sN Guru… All the very best

    • Mark Stanger May 10, 2017 at 4:45 pm

      You’re welcome! Thanks for reading!

  25. Martin May 11, 2017 at 7:09 am

    Hey Mark,

    Thanks very much for all your advice and guidance over the years, you’ve helped me out in a few situations here and there so you will be missed I’m sure – hopefully the torch will be carried on in the same way. I hope your future is bright and you end up where you want to be, and hope to read up some more of your articles some time.

    • Mark Stanger May 11, 2017 at 11:59 am

      Thanks Martin, I appreciate it! I’m glad something I’ve had here has helped you. We’ve got some great authors with some great ideas so we should continue to see some great stuff here. :)

  26. Donte May 11, 2017 at 11:22 am

    Thank for everything Mark. You don’t know how much I have used solution etc that you have provided. I wish nothing but success on your future endeavors. You will be missed.

    • Mark Stanger May 11, 2017 at 12:00 pm

      You’re welcome Donte! Thank you so much for supporting the site for so long and good luck to you in the future.

  27. Vibhor Dwivedi May 17, 2017 at 3:43 pm

    Good luck Mark. We are definitely going to miss you. Learned a lot for SNguru . Specially refer the cheat sheets all the time. Thanks a ton.

  28. Paul Curwen May 24, 2017 at 2:25 am

    Many thanks for all the advice and guidance you have provided here to the ServiceNow Community. I’ve found this site invaluable over the years. Much appreciated.

  29. Rey May 25, 2017 at 12:52 pm

    thanks for all the support… and thanks for taking the time to teach SN to us and write good solutions!… now the question is how long will this blog be up for so we can keep getting solutions from the SNguru website..

    Enjoy the time off and spend time with the loved ones. Always great before starting a new career path.

  30. Akshaya Shetty July 3, 2017 at 6:07 am

    Thank you

  31. aditi November 26, 2019 at 1:30 am

    Wish you the best. Nice blog.

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