When I started ServiceNow Guru back in 2009 I never dreamed that it would find the success that it has. With the ServiceNow wiki still in its infancy and really no place to store common configurations or lessons learned, I simply wanted to create a place to capture the cool stuff that I was building so that I could re-use it for my next client engagement or share it with a colleague. Since then ServiceNow Guru has grown considerably, with a significant reputation in the ServiceNow ecosystem and drawing thousands of visits every day from around the world. While I still use it as my primary documentation source for the common configurations I do every day, the best part about ServiceNow Guru is that it has also become that type of resource for many of you (some of whom I’ve never met in person) that I now consider my friends.
There’s no doubt that ServiceNow has been (and continues to be) the proverbial “rising tide that lifts all boats” and I’ll forever consider it a blessing to have been introduced to this technology during its early days. There are so many people that helped me (both ServiceNow employees and clients) during those years as an administrator and consultant at ServiceNow. The contents of this site are really a giant collection of your great ideas over the years! Thank you to Michael Brown for giving me my first full-time job in the IT world, Matt Holetz for hiring me as a wide-eyed recent college graduate with a grand total of 8 weeks of ServiceNow experience and trusting me to handle full enterprise implementations on my own, and countless clients and consultants along the way. ServiceNow Guru ended up being the perfect launching pad for Crossfuze a few years later and has continued to help us be successful as a ServiceNow implementation partner. James Farrer (who is an absolute ServiceNow wizard) and Darwin Nielsen (who ran the whole business for over 3 years) were crazy enough to join us before we were even a viable company and have both been instrumental in helping Crossfuze to evolve into the leading consulting organization it is today.
There’s nobody I need to thank more than Jacob Andersen, who followed me to ServiceNow and co-founded Crossfuze with me just over 5 years ago. It’s not much of a secret to anybody who knows both of us, but he’s way more talented technically with ServiceNow than I am and I’m fortunate to have been able to lean on him for so long. Although there’s no doubt both of us wanted to be successful, more than anything we were completely addicted to the ServiceNow technology and loved making our clients happy. It’s a pretty simple formula, but it worked pretty well for us.
Looking back on this journey over the past several months and looking forward to some other priorities and goals in my life has led me to the realization that it’s time for me to step away from the ServiceNow world for a while. I’m anxious to spend more time with my wife and 5 kids at home and consider future opportunities.
Knowledge17 will mark my last week with Crossfuze and will also be a fresh start for ServiceNow Guru with a transfer of ownership and management to Crossfuze. With Chris Howard and the Crossfuze ServiceNow team at the helm, I can’t think of a better place to leave it. Alhough I’ll be stepping away, I’m confident that it will be in good hands and will continue to be a valuable source of quality ServiceNow technical content for years to come.
Thanks to all of you who have helped me in any way to make ServiceNow Guru a success. Every comment, backlink, like, thank you, and kind word helped to drive me forward each day. Knowing that my work was helping people to find success in their own lives and careers and finding innovative ways to solve common ServiceNow problems has fueled my desire to keep this site going for so many years. I wish all of you continued success in whatever ServiceNow adventures lie before you! Feel free to reach out to me through my LinkedIn profile if you’d like to keep in touch!