ServiceNow Guru is Getting a Facelift!

Some of you may have noticed a bit of tinkering going on in the background at ServiceNow Guru over the past couple of weeks. First of all, I apologize about that handful of “lorem ipsum” sample content tweets that went out a few days ago :). Thankfully Twitter has a delete button and I also have complete confidence that new Guru posts will be tweeted out as efficiently as ever from the site! I’m really excited to finally be able to announce the upcoming release of the results of all of that tinkering.

Since 2009 when I originally launched SN Guru, I’ve used it as a place to share cool solutions on the ServiceNow platform, and (probably much less glamorously) to have a place to put all of my stuff so I didn’t forget how to build it the next time I needed it for a client engagement :). It’s hard to believe how much things have changed and grown in the 7+ years since then. Over the past couple of years the site hasn’t had my full attention as it had previously. Some of you may have even wondered if the site was going away completely! My primary focus has been on the massive task of running a successful company and consulting organization at Crossfuze. During this time, the SN Guru audience has actually grown considerably and it’s time to return a bit more of my focus to the site.

The beginning of those efforts will be the site redesign. It’s been over 6 years since I did the last one. One of the reasons for this is that it’s a TON of work and I simply didn’t have the time. Instead, I just tried to do my best to keep all of the existing content (over 250 different articles and solutions) relevant and help answer questions as they came in. The site redesign will provide a new, more modern look and will hopefully breathe a bit of new life into the content and concepts at the same time. Much of the content and organization will be the same as it was previously…I don’t want to make things harder for people that have been using the site for a while…but I’m making a few new, helpful changes.

  • A new ‘SN | Guru’ brand, logo, and color scheme! This one is WAY overdue. No one has used ‘SNC’ for a while. This will be reflected on a new logo.
  • Clean, new site redesign and theme. Seeing is believing! A brand new theme and cleaned up site will help everybody.
  • Moving away (hopefully permanently) from the clunky built-in WordPress search to a full, Google custom search experience
  • More flexible and modern Mailchimp-based email subscription service.
  • Bringing in a few new expert authors to provide a fresh take on a larger variety of ServiceNow concepts on a more consistent basis

More changes will be coming over time as I continue to review older content and concepts and look for ways to do things even better but I’m extremely happy to have reached this goal of getting the redesign done and moving SN | Guru into a new, better place. Thanks so much to all of you for your support over the years and for your continued use of the site. It’s a ton of work but has been a very rewarding part of my career that I’m excited to continue.

Look for the redesigned site and brand to go live tomorrow!

Date Posted:

February 20, 2017

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  1. Scott Halverson February 21, 2017 at 6:18 am

    Awesome! I’m very excited for the refresh

  2. Dan February 21, 2017 at 10:41 am

    Very nice and clean update to the website and great useful content as always :).


  3. Jesper Sandberg February 22, 2017 at 2:18 am

    Looks good, nice work!

  4. kirti February 23, 2017 at 12:05 am

    Great Work!

  5. Alain Müller March 14, 2017 at 1:43 am

    Really nice to see ServiceNow Guru with a new facelift and with still a lot of more great content to come. :-)
    Good luck Mark!

  6. Hugo Ruano March 25, 2017 at 4:39 pm


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