ne of the features of the Service-now reporting system is the ability to publish a report so that unauthenticated users can view certain reporting information about your environment. When a report is published, the system gives you a public URL that you can make available to your users. Users viewing a published report will see the report, but no additional information about your Service-now instance or company. In some cases, it may be desirable to add some identifying information to these published reports (like a company logo). In this article I’ll show you how that can be done.

Public Report-Logo

Here’s a screenshot showing the problem we’re trying to solve. We’ve got a nice published report that we would like to add a logo to…
Public Report

The first option is to make use of the built-in navigation frames in Service-now

When you publish a report, the system shows you a URL like this…


A simple change to the URL (the addition of ‘nav_to.do?uri=’) adds navigation frames (and your instance logo) to the report.


By modifying the URL to include the navigation frames you can display your report like this…
Public Report-Logo Navigation

The only problems with this method are that you can’t really control how that URL gets generated so you can’t always ensure that users will know about this trick, and the navigation frames won’t be included in the printable version so your logo will only be available when viewed in a browser.

The other option is a simple UI script to manipulate the report page itself

Usually when you’re dealing with non-standard forms in Service-now (like the report view page) the code can be found in a UI page or UI macro. In the case of the report pages however, the code is actually stored in back-end XML files. This makes it a bit harder to manipulate. I’ve written previously about a functionality I created to limit the reportable tables in Service-now. The technique I used to accomplish that modification is the same technique I’ll use here. It involves the creation of a global UI script that identifies when it is running on the report page and manipulates the page accordingly.

Here are the settings for the UI script you’ll need to create…

‘Add Public Report Header’ UI Script
Name: Add Public Report Header
Global: True


function addPublicReportHeader(){
   if($('partialPage:theReport') && !$('reportform_control')){
         top: '<img src="http://www.sncguru.com/logo.png" class="chart"></img>'

The global UI script uses a couple of dom elements to identify whether or not it is running on the public report page. If it is, it simply adds the logo image. You can customize the ‘sncguru’ portion of the script to add the logo of your choosing. When you’re done, all of your public reports will display your logo at the top of the page like this…
Public Report-Logo