This post shows how you can easily create an attachment UI action for any form. The attachment capability is part of all forms in ServiceNow and is accessed via a paperclip icon in the top-right corner of the form. In some cases this icon may not be prominent enough for your end users. The simplest solution [...]
Defined Related Lists can be a very simple and useful tool to provide users with information in a related list directly on a form (even if that information is not directly associated with the record being viewed). The Service-now wiki contains documentation on this topic so I won’t cover that here. The point of this article [...]
Iam really enjoying being here at Knowledge 10 and meeting so many of you who read our posts. I have been busy in one-on-one sessions hearing requests and helping come up with answers. One of our readers wanted to know how they would go about downloading all of the attachments on a record as a zip [...]
L ast week I wrote about how to send a file to Service-now via web services and attach it to a target record. While that is the most common request for attachment handling in regards to an integration, I often hear requests for this to be bidirectional. Sending attachments from Service-now to a third-party system isn’t [...]
Attaching a file to a record within the ServiceNow interface is a trivial task. However, many customers have found it necessary to send an attachment via web services to Service-now. This need is usually spawned from an integration with a 3rd-party product. The SOAP Attachments update set is the perfect solution for this problem. The update [...]
