Create an Attachment UI Action

By |2018-07-09T14:59:57-05:00September 19th, 2011|Categories: UI actions|Tags: , |

This post shows how you can easily create an attachment UI action for any form. The attachment capability is part of all forms in ServiceNow and is accessed via a paperclip icon in the top-right corner of the form. In some cases this icon may not be prominent enough for your end users. The simplest solution [...]

Defined Related Lists

By |2018-07-09T15:00:08-05:00July 30th, 2010|Categories: Relationships|Tags: , , |

Defined Related Lists can be a very simple and useful tool to provide users with information in a related list directly on a form (even if that information is not directly associated with the record being viewed). The Service-now wiki contains documentation on this topic so I won’t cover that here. The point of this article [...]

Sending attachments to a 3rd-party service desk

By |2010-11-29T16:43:25-06:00April 14th, 2010|Categories: Integration, Web Services|Tags: , , |

L ast week I wrote about how to send a file to Service-now via web services and attach it to a target record.  While that is the most common request for attachment handling in regards to an integration, I often hear requests for this to be bidirectional.  Sending attachments from Service-now to a third-party system isn’t [...]

Sending an attachment to ServiceNow via Web Services

By |2013-10-11T05:57:53-05:00March 24th, 2010|Categories: Integration, Web Services|Tags: , , |

Attaching a file to a record within the ServiceNow interface is a trivial task.  However, many customers have found it necessary to send an attachment via web services to Service-now.  This need is usually spawned from an integration with a 3rd-party product.  The SOAP Attachments update set is the perfect solution for this problem. The update [...]

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