BSM Map - ServiceNow Guru

CI UI Macro Actions for the Affected CIs List

By Mark Stanger|2018-07-09T14:59:55-05:00January 18th, 2012|Categories: CMDB, UI actions|Tags: BSM Map, Client scripts, Configuration management, UI actions, UI macros|

The ability to associate Affected Configuration Items against a task is one of the most basic pieces of the various task forms in ServiceNow. ServiceNow gives you the ‘Configuration Item’ field to associate a single CI and the ‘Affected CIs’ related list in the event that your task needs to be associated to multiple CIs. I’ve [...]

Output BSM Map Action Info

By Mark Stanger|2018-07-09T15:17:48-05:00August 17th, 2010|Categories: System Definition|Tags: BSM Map, Client scripts, Map Actions|

BSM maps (Business Service Maps) are a central feature of ServiceNow that allow users to view a visual representation of the ServiceNow CMDB and the Business Services and CIs that those services are composed of. ServiceNow BSM maps also allow you to display additional information about (and take action on) the CIs represented in the map [...]