GlideRecord Query Cheat Sheet

By |2021-05-20T10:57:45-05:00May 20th, 2021|Categories: Scripting|Tags: , , , |

Idoubt if there’s a single concept in Service-now that is more valuable to understand than how to use GlideRecord methods to query, insert, update, and delete records in your system. These methods have a wide variety of uses and are found at the heart of many of the business rules, UI actions, and scheduled job scripts [...]

Modifying UI14 Bookmark Appearance and Behavior

By |2018-07-09T14:59:52-05:00September 26th, 2014|Categories: System UI|Tags: , |

Today’s post comes in response to a ServiceNow community question related to the UI14 bookmark capability. I’ve written before about customizing some of the UI changes in the ServiceNow Eureka release. The question posed today was specifically about changing the default colors (and potentially images) used for bookmarks in the edge pane. In this post I’ll [...]

Prevent Redundant Approval Requests in ServiceNow

By |2018-07-09T14:59:52-05:00December 17th, 2013|Categories: Business rules|Tags: , , , , |

If you’re like many of the customers I’ve worked with, you may have dealt with the frustration of having excess or redundant approval requests come to you from ServiceNow. This happens very often simply because the same user may be responsible for various different tasks in the system. For example, on a change request, I may [...]

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