Calendar or Schedule-based Incident Autoclose

By |2018-07-09T15:00:01-05:00January 24th, 2011|Categories: Business rules|Tags: , , , |

Service-now provides the ability to automatically move incidents marked as ‘Resolved’ into a ‘Closed’ state after a certain number of days. In my experience I’ve found that this type of resolution/closure workflow is really the best way to configure your incident management setup because it allows end-users the ability to reopen incidents within a certain window [...]