Catalog client scripts

Change the Size of a List Collector Slushbucket Variable

By |2018-07-09T15:00:04-05:00November 24th, 2010|Categories: Client scripts|Tags: , , , |

List collector variables are a great way to collect multiple pieces of information about referenced records in a single variable in the Service Catalog. One complaint I get about these variables is that they take up a lot of space on the screen. While there’s not a lot you can do with regular slushbuckets in the [...]

New Call Call-taking Application

By |2018-07-09T15:13:23-05:00November 23rd, 2010|Categories: System Definition|Tags: , , , , |

While most IT departments do their best to educate their end users and help them to solve their own problems as they come up, the need for users to contact the Service Desk is something that will always be there. Ideally, this contact takes place through a support tool like Service˜ow but chances are you’ve still [...]

Move List Collector Options

By |2018-07-09T15:00:09-05:00June 22nd, 2010|Categories: Client scripts|Tags: , , , |

Here’s a cool catalog client script that I figured out for a client. It allows you to move one or more selected options from one side of a list collector variable slushbucket to another. Using the script is pretty straight forward. Just supply the name of the list collector variable you are working with, and then [...]

Limiting Number of Selections in a List Collector

By |2018-07-09T15:00:09-05:00June 18th, 2010|Categories: Client scripts|Tags: , , , |

List collector variables are a great way (currently the only way) to allow a user to select multiple options from a referenced table in a single variable on a service catalog item. The list collector variable allows you to choose from one to many (potentially hundreds or more) selections. What if you wanted to limit the [...]

Removing or Disabling Choice List Options

By |2018-07-09T15:25:17-05:00February 17th, 2010|Categories: Client scripts|Tags: , , , |

One common configuration task in ServiceNow is to disable (make read-only) or remove certain select options from a choice list of a particular choice field. By far, the most common scenario where I’ve seen this is when a customer wants to restrict access to some ‘Closed’ type of option in a choice list depending on the [...]

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