Waiting Chat Queue Entries Notification

By |2018-07-09T14:59:54-05:00June 22nd, 2012|Categories: System UI|Tags: , |

Just the other day I came across an issue with a client that came up with a couple of users on the ServiceNow forums as well. The issue was that technicians monitoring a chat queue had no way of knowing that a chat was waiting unless they were staring at their chat desktop the entire time. [...]

Adding ESS Chat Capability to a Standard Homepage

By |2018-07-09T14:59:57-05:00September 15th, 2011|Categories: Content management, System Definition|Tags: , , |

If you’re reading this you’ve probably already seen the chat capability that ServiceNow provides. This is a great feature but it’s only currently available if you deploy the ServiceNow content management system (CMS) along with it. I recently worked with a co-worker, Greg Willis, to develop a way to add end-user Help Desk chat capability to [...]

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