Client Side Dates in ServiceNow

By |2017-02-24T10:53:07-06:00February 22nd, 2017|Categories: Client scripts|Tags: , |

Dates on the client side in ServiceNow have always been challenging. Javascript has its own complexities in this regard and mixing this with ServiceNow’s date formats and user preferences can make it a nightmare. Here we walk through some of the methods of working with client side dates that make it MUCH simpler and allow us [...]

Schedule-based Date/Time Addition

By |2018-07-09T14:59:56-05:00October 26th, 2011|Categories: Business rules|Tags: , , |

I was recently asked to help a colleague figure out some date calculations based on a schedule. The requirement was to calculate a future date based on the existing value of a date/time field. I decided to document this solution (and come up with a solution for a similar problem…date addition from the current date/time based [...]

Calculating Change Dates From Change Tasks

By |2018-07-09T15:00:09-05:00June 21st, 2010|Categories: Business rules|Tags: , |

Change management in Service-now includes the use of a parent ‘Change request’ ticket and (usually) the use of multiple ‘Change task’ tickets that can be assigned to separate groups or individuals to perform specific pieces of work. Because these change task tickets should factor into the overall plan for the parent change request, it often makes [...]

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