Idoubt if there’s a single concept in Service-now that is more valuable to understand than how to use GlideRecord methods to query, insert, update, and delete records in your system. These methods have a wide variety of uses and are found at the heart of many of the business rules, UI actions, and scheduled job scripts [...]
Have you ever wanted to get a quick GlideRecord Query for a list you’re looking at? I’ve wanted to do that many times. Sometimes it’s because I’m writing a business rule and sometimes I’ve got to run a background script to update some values. I ran into this yesterday when I was working on a scripted [...]
Working in Service-now, you’ll find that a lot of scripting tasks come down to identifying which fields changed on a form (client-side) or record (server-side). In this post, I’ll show you some different techniques to identify changed fields in both client-side, and server-side scripts. I’ll also show you a way that you can capture changed fields [...]
Here’s a cool tip that I’ve actually wanted to know how to do for a long time. I can’t take credit for it though. I got the idea from a post of a Service-now customer admin, Garrett Griffin. So, thanks to Garrett for the inspiration. I think this is worth sharing with a larger group of [...]
Whether you’re a new administrator or an experienced consultant, you need to know these things to become a master of the ServiceNow force. […]
