Service Portal-style Homepage Widgets

By |2018-07-09T14:59:51-05:00April 27th, 2017|Categories: System UI|Tags: , , |

ServiceNow has done a good job in creating a nice-looking customer service portal in recent releases. Although there are still some frustrating API limitations, overall it’s a nice improvement and is a good choice if you’re looking to roll out a customer service portal in ServiceNow. Depending on your organization, you may not be ready to [...]

Creating a Live Feed Homepage Widget

By |2018-07-09T14:59:56-05:00October 17th, 2011|Categories: System UI|Tags: , , , |

ServiceNow Live Feed is a great new functionality that provides a place to post and share content in a ServiceNow instance. This content forms a searchable knowledge source for sharing information within an organization. I’ve had a request recently to make this feature accessible from a user homepage. This article explains how you can easily create [...]

Adding ESS Chat Capability to a Standard Homepage

By |2018-07-09T14:59:57-05:00September 15th, 2011|Categories: Content management, System Definition|Tags: , , |

If you’re reading this you’ve probably already seen the chat capability that ServiceNow provides. This is a great feature but it’s only currently available if you deploy the ServiceNow content management system (CMS) along with it. I recently worked with a co-worker, Greg Willis, to develop a way to add end-user Help Desk chat capability to [...]

Creating a Knowledge Search Homepage Widget

By |2018-07-09T14:59:59-05:00June 6th, 2011|Categories: System UI|Tags: , , , , , |

A couple of weeks ago at Knowledge11 I presented a session on Advanced Incident Management. One of the topics discussed there was to help your users help themselves by finding solutions in a knowledge base. A simple way to make this more of a focus for your end users is to add a ‘Knowledge Search’ widget [...]

Take Control of Your System Homepages!

By |2018-07-09T15:11:26-05:00April 6th, 2011|Categories: System Definition|Tags: , |

For the most part, homepage administration in ServiceNow is pretty simple. The basic concepts (which are documented on the ServiceNow wiki) are almost always enough to get by on. There are a couple of homepage administration situations that I’ve seen come up quite often that aren’t as easily understood. In this article I’ll describe the following [...]

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