Delete or Update Activity log and Journal Field Entries

By |2018-07-09T14:59:53-05:00February 11th, 2013|Categories: System Definition|Tags: , |

ServiceNow includes the ability to provide a full audit and journal history of records in the system. This is an extremely useful feature, but there are times when you need to override this audit process. Some examples may include a technician accidentally entering IT-only work notes into the customer facing ‘Additional comments’ field on an incident, [...]