Weekdays-only Scheduled Job

By |2018-07-09T15:00:01-05:00February 14th, 2011|Categories: System Definition|Tags: , , |

Service-now allows you to run scheduled jobs at various intervals. Out of box, you are given the option to run scheduled jobs like imports on a specific day, day of the week, month, or at some other custom interval. There are certain intervals that just don’t work very easily with the default setup provided. One of [...]

Deactivating Users From LDAP

By |2018-07-09T15:00:07-05:00September 1st, 2010|Categories: Imports|Tags: , , |

One of the most common LDAP integration requirements is to disable users in ServiceNow when they become disabled in the LDAP source. It is probably worth mentioning that you always want to deactivate user records (and most other records too) in ServiceNow instead of deleting them. Once a user record has been created in ServiceNow it [...]

The Best LDAP Integration Tip You’ve Never Heard Of

By |2018-07-09T15:18:58-05:00June 30th, 2010|Categories: General knowledge, Imports, Integration|Tags: |

One of the basic (but often forgotten) guidelines that should be followed whenever you consider importing any data into your ServiceNow instance is to only import the information that is actually necessary within the tool. Just because you CAN import the data into ServiceNow doesn’t necessarily mean that the data SHOULD be imported or that it [...]

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