Just the other day I came across an issue with a client that came up with a couple of users on the ServiceNow forums as well. The issue was that technicians monitoring a chat queue had no way of knowing that a chat was waiting unless they were staring at their chat desktop the entire time. [...]
I received a client request last night asking if there was any way to provide some sort of additional highlighting to the currently-selected module in the left navigation. You’re probably already aware that when you click on a link in the left nav that link changes to a bold text. The client wanted to add a [...]
A few weeks ago I helped a co-worker with a requirement they had to allow users to easily collapse and expand all of the module separator sections under the ‘Configuration’ application in ServiceNow. The ‘Configuration’ application is loaded with modules for all of the CMDB classes in the system. While this may be useful for admins, [...]
Unfortunately, as of the Geneva release with UI16, ServiceNow has made the decision to discontinue the ‘HTML (From Arguments)’ module type that this solution depends on. As such, Module Counts won’t work anymore and I’m forced (for the time being) to take the solution down. If this is a functionality you would like to see, the [...]
A URL in ServiceNow is more than it seems at first glance. The various components of a URL actually contain quite a bit of information about what the system will do when that URL (or link) is used. One way that you can leverage the ServiceNow URL structure is by using the ‘sysparm_query’ argument to return [...]
