Number Maintenance

I had a customer ask me this morning if it was possible to change the number prefix for records in the Change Request table. Specifically, they wanted to change the prefix from the default ‘CHG’ to ‘RFC’. The answer to this question is ‘Yes’, but there are a couple of things you need to do and [...]

The number maintenance module allows you to manage all of the numbering for the various tables within ServiceNow. Record numbering really isn’t that difficult to deal with and its very simple to understand as long as you get it set up before the table has records in it. If you have a table with a bunch [...]