Order Guide

Exporting Service Catalog Items in One Step

By |2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: , , , , , |

This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. I’ve written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. While this [...]

Control the Execution Order of Request Items in an Order Guide

By |2018-07-09T14:59:57-05:00August 23rd, 2011|Categories: System Definition|Tags: , , |

Lately I’ve been doing some service catalog work for a couple of clients and I’ve come across a requirement that I really haven’t had to address before. The requirement deals with order guides…specifically with the ability to control the execution order of individual items within an order guide. You’re probably aware that ServiceNow provides complete control [...]

Populate Order Guide on Request Ticket

By |2018-07-09T15:00:01-05:00February 24th, 2011|Categories: System Definition|Tags: , |

UPDATE: As of the Helsinki ServiceNow release, this is tracked for you automatically in a new ‘Order Guide’ field on the ‘Requested Item’ table! This solution should be discontinued in Helsinki releases and beyond. Order guides are a service catalog concept that allow you to set up an initial form to ask the user certain questions [...]

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