Record producers

Identify which ServiceNow Record Producer was used to create a record

By |2018-07-09T14:59:52-05:00January 22nd, 2015|Categories: Reporting|Tags: , , |

Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. This capability has been around for quite a while and odds are that you’re already using it in your system to allow end-users to create new incidents…among other things. Over the [...]

Exporting Service Catalog Items in One Step

By |2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: , , , , , |

This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. I’ve written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. While this [...]

Adding a Redirect and Info Message to a Record Producer

By |2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: , |

Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Typically, record producers are used to allow users to create incident or change request records. When the record is submitted using a record producer, you are redirected directly to the generated record. Oftentimes it is more desirable to [...]

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