Service-now allows you to run scheduled jobs at various intervals. Out of box, you are given the option to run scheduled jobs like imports on a specific day, day of the week, month, or at some other custom interval. There are certain intervals that just don’t work very easily with the default setup provided. One of [...]
One of the most common LDAP integration requirements is to disable users in ServiceNow when they become disabled in the LDAP source. It is probably worth mentioning that you always want to deactivate user records (and most other records too) in ServiceNow instead of deleting them. Once a user record has been created in ServiceNow it [...]
Recently I had a client ask me why all of their imported records showed up as being updated and created by the person who initially created the import. The problem, they said, was that the imported records were being created and updated on a scheduled basis by the system so it really wasn’t a particular person [...]
