Schedule-based Date/Time Addition

By |2018-07-09T14:59:56-05:00October 26th, 2011|Categories: Business rules|Tags: , , |

I was recently asked to help a colleague figure out some date calculations based on a schedule. The requirement was to calculate a future date based on the existing value of a date/time field. I decided to document this solution (and come up with a solution for a similar problem…date addition from the current date/time based [...]

Calendar or Schedule-based Incident Autoclose

By |2018-07-09T15:00:01-05:00January 24th, 2011|Categories: Business rules|Tags: , , , |

Service-now provides the ability to automatically move incidents marked as ‘Resolved’ into a ‘Closed’ state after a certain number of days. In my experience I’ve found that this type of resolution/closure workflow is really the best way to configure your incident management setup because it allows end-users the ability to reopen incidents within a certain window [...]

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