• Published On: September 4th, 2015

    ServiceNow adds a ton of great functionality to each new

  • Published On: June 21st, 2011

    Reference qualifiers are a powerful tool that every ServiceNow administrator

  • Published On: December 20th, 2010

    Update: ServiceNow has introduced new ACL functionality that allows you

  • Published On: January 6th, 2010

    This is a great function that you can use to

  • Published On: January 6th, 2010

    One of the great features of Service-now.com is its CMDB and relational mapping. You can easily set up relationships between any CIs in the system. Once the relationships are defined, it becomes very simple to pull up a visual representation of a CI and its dependencies by using Service-now BSM maps. Using this feature allows an end user to look at that CI and identify what else in the environment is impacted by an outage or a change to that CI.

  • Published On: December 29th, 2009

    It is very common to use graphical workflow to help facilitate some change management process within your organization. One common requirement in change management is to be able to cancel or close the change request at any time during the process. "Simple", you say. "Just allow the user to change the value of the 'State' field to 'Closed'." You would not be incorrect in saying something like that, but you would be forgetting about part of the problem with closing or canceling a change request or other task ticket.