Simplifying Data Imports from Third Parties

By |2018-07-09T16:05:09-05:00March 1st, 2017|Categories: Imports|Tags: , |

Recently along with my Crossfuze colleagues Josh McMullen and Scott Cornthwaite, I performed work for a client that needed to import asset data from several third party vendors. The company, a global manufacturer of household appliances, has dozens of vendors around the world, which supply data (CSV and Excel files) using proprietary formats and column names. The client’s [...]

Working with System Properties

By |2018-07-09T15:00:05-05:00October 28th, 2010|Categories: System Definition|Tags: , |

Much of the behavior of a ServiceNow instance is controlled by System Properties. System properties are a great way to add options to your system and keep people (including yourself) from having to make modifications to back-end code later on. Business rules, UI actions, and UI pages rely pretty heavily on system properties just for this [...]

Wait for Closure of all Tasks in Graphical Workflow

By |2018-07-09T15:00:08-05:00August 16th, 2010|Categories: Graphical workflow|Tags: , , |

A common Graphical Workflow requirement in ServiceNow is to tell the workflow to wait for some trigger before continuing. The ‘Wait For condition’ activity is available out-of-box and is very simple to configure. Usually when working with Service Requests or Change Requests I am asked how you can set up the workflow to wait for completion [...]

Manipulating Outbound Email in the ‘sys_email’ Table

By |2018-07-09T15:00:08-05:00August 11th, 2010|Categories: Email Notifications|Tags: , , |

Here’s a cool tip that was just sent to me by my friend Jim Coyne. We collaborated to solve a problem that he had in his environment and this post shows the result he came up with. This post shows how you can manipulate records in the email log (sys_email table) when you have a need [...]

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