Hide Empty Variables on a Standard Form

By |2018-07-09T14:59:59-05:00June 16th, 2011|Categories: Business rules, Client scripts|Tags: , , |

Service catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. I’ve written before about different ways that you can solve one of these challenges…making the variables read only, so that they can’t be modified after the initial submission through the service catalog interface. Another common [...]

Populate Order Guide on Request Ticket

By |2018-07-09T15:00:01-05:00February 24th, 2011|Categories: System Definition|Tags: , |

UPDATE: As of the Helsinki ServiceNow release, this is tracked for you automatically in a new ‘Order Guide’ field on the ‘Requested Item’ table! This solution should be discontinued in Helsinki releases and beyond. Order guides are a service catalog concept that allow you to set up an initial form to ask the user certain questions [...]

Make Checkbox Variables Mandatory

By |2018-10-30T10:57:54-05:00January 25th, 2011|Categories: Client scripts|Tags: , , , |

Mandatory fields are usually pretty simple to work with. ServiceNow provides simple UI policy and client script methods to make fields and variables mandatory. You may have noticed as you have worked with checkbox variables in the service catalog that these methods don’t apply. The reason for this makes perfect sense if you think about it. [...]

Field Styles for Service Catalog Variables

By |2018-07-09T15:08:46-05:00December 3rd, 2010|Categories: System UI|Tags: , , |

ServiceNow allows you to modify the CSS style of any field by adding a personalized style. Instructions for performing this customization are outlined on the ServiceNow wiki. There isn’t a built-in way to do this same thing with the fields (variables) in the Service Catalog. Applying styles to service catalog variables is possible however through the [...]

Go to Top