Advanced Templates

By |2018-07-09T15:00:11-05:00March 31st, 2010|Categories: System Definition|Tags: |

Templates in Service-now are a great feature that can save you and other users a lot of time. The out-of-box template features are documented here. As I’ve worked with customers that used templates in their implementations, I’ve noticed a few things that I think make templates in Service-now more flexible and easier to work with. Most [...]

Populating Default Values with a URL or Module

By |2018-07-09T15:00:11-05:00March 18th, 2010|Categories: General knowledge|Tags: , , |

A URL in ServiceNow is more than it seems at first glance. The various components of a URL actually contain quite a bit of information about what the system will do when that URL (or link) is used.  One way that you can leverage the ServiceNow URL structure is by using the ‘sysparm_query’ argument to return [...]

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