UI actions

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Show a Table Schema Map from any Form

By |2018-07-09T14:59:54-05:00February 9th, 2012|Categories: System Definition, UI actions|Tags: , , |

Table schema maps are a very useful tool to aid in visualizing the setup of a table and its relationships to other tables and fields in ServiceNow. This functionality is something that every ServiceNow implementor or admin should be familiar with. Schema maps are documented here in the ServiceNow wiki. While the schema map is useful, [...]

Exporting Service Catalog Items in One Step

By |2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: , , , , , |

This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. I’ve written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. While this [...]

CI UI Macro Actions for the Affected CIs List

By |2018-07-09T14:59:55-05:00January 18th, 2012|Categories: CMDB, UI actions|Tags: , , , , |

The ability to associate Affected Configuration Items against a task is one of the most basic pieces of the various task forms in ServiceNow. ServiceNow gives you the ‘Configuration Item’ field to associate a single CI and the ‘Affected CIs’ related list in the event that your task needs to be associated to multiple CIs. I’ve [...]

Create an Attachment UI Action

By |2018-07-09T14:59:57-05:00September 19th, 2011|Categories: UI actions|Tags: , |

This post shows how you can easily create an attachment UI action for any form. The attachment capability is part of all forms in ServiceNow and is accessed via a paperclip icon in the top-right corner of the form. In some cases this icon may not be prominent enough for your end users. The simplest solution [...]

Manually Add a Record to an Update Set

By |2018-07-09T15:00:00-05:00April 26th, 2011|Categories: System Definition|Tags: , |

The primary mechanism in Service-now for transporting configuration changes between instances is the System Update Sets functionality. If you’ve worked with Service-now much at all, you’re familiar with this functionality and know that it can be a huge time saver. You also probably know that there are a few gotchas to update sets that can cause [...]

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