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Adding Video to Knowledge Articles

By |2017-03-14T05:37:23-05:00March 14th, 2017|Categories: Content management, Knowledge Management, Service Portal|Tags: |

Support for video in knowledge articles seems like it should be pretty straightforward but unfortunately history has proven otherwise. Standards have been shifting over time and the methods for displaying video in HTML have had varying levels of support depending on the browser. By default ServiceNow only supports out-of-date plugin methods of embedding video. While video [...]

Custom CSS style sheets in non-CMS pages

By |2018-07-09T14:59:53-05:00December 3rd, 2012|Categories: Content management, System UI|Tags: , , |

One of my favorite things about doing ServiceNow work at Crossfuze is the opportunity to collaborate with our customers to come up with unique ways to solve problems. I’m usually brought in to train and teach, but there’s not a client I’ve worked with that hasn’t taught me a few things as well. A couple of [...]

Adding ESS Chat Capability to a Standard Homepage

By |2018-07-09T14:59:57-05:00September 15th, 2011|Categories: Content management, System Definition|Tags: , , |

If you’re reading this you’ve probably already seen the chat capability that ServiceNow provides. This is a great feature but it’s only currently available if you deploy the ServiceNow content management system (CMS) along with it. I recently worked with a co-worker, Greg Willis, to develop a way to add end-user Help Desk chat capability to [...]

Collapsible CMS Menus

By |2018-07-09T14:59:58-05:00August 17th, 2011|Categories: Content management|Tags: , |

Recently I worked on a content management system (CMS) deployment for a customer. One of their requirements was to present a collapsible menu structure on a few pages containing links to catalog items, KB articles, etc. The menu piece is simple. ServiceNow provides several ways to construct CMS menus without requiring any code. The less simple [...]

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