A few weeks ago I came across an issue involving a Workflow Join Activity and some confusion around what it does and how it works. There is a little bit of documentation on the wiki but it still left some questions unanswered. The purpose of the Join Activity is to combine two or more paths of [...]
One very common service request or change request approval requirement is to ask for a percentage or majority-based approval. This is something that ServiceNow workflow can do, but it requires a bit of scripting. In the following article, I’ll show you how you can set up some simple scripts in your graphical workflow ‘Approval’ activities to [...]
A couple of weeks ago, I saw a great idea from Alex Yupanqui, who works for ServiceNow, to create UI actions to allow users to directly edit a graphical workflow from the associated record. I’ve taken this idea and cleaned things up a bit to make it usable and secure throughout the system. You’re probably already [...]
While this article is still extremely useful as an example and a reference for exporting records and use of processors, the specific functionality for exporting workflow versions is now included by default in ServiceNow. The functionality was built-in starting with the Aspen release. I’ve written before about how you can quckly export and import data between [...]
Service-now.com provides a really cool Graphical Workflow engine to help manage workflows for different tasks. This graphical workflow engine is particularly useful when working with approvals for Change Requests. As a ServiceNow consultant I’ve found that change approvals usually fall into just a few different types but new administrators and consultants sometimes don’t know the best [...]
