Scheduled File Import via Mid Server

By |2017-02-14T17:29:11-06:00November 17th, 2010|Categories: Integration|

There are so many ways to get information from a 3rd-party system into ServiceNow and back. It can be done via web services, JDBC, email, file transfer, etc. Let’s say a customer wants to send a CSV file to the ServiceNow instance, they have a couple of choices: attach the file manually to a data source [...]

Scripted Web Services

By |2013-02-14T15:31:58-06:00August 20th, 2010|Categories: Integration, Web Services|

One of ServiceNow’s principal strengths comes from its extensible framework. Built into the framework is the ability to retrieve information using one of a myriad of methods. If you want to get data out of any table, you can get it via direct web services, using basic auth data retrieval, having it pushed to a client, [...]

The Best LDAP Integration Tip You’ve Never Heard Of

By |2018-07-09T15:18:58-05:00June 30th, 2010|Categories: General knowledge, Imports, Integration|Tags: |

One of the basic (but often forgotten) guidelines that should be followed whenever you consider importing any data into your ServiceNow instance is to only import the information that is actually necessary within the tool. Just because you CAN import the data into ServiceNow doesn’t necessarily mean that the data SHOULD be imported or that it [...]

Outbound Single Sign-on via Digested Token

By |2017-02-10T00:05:44-06:00June 28th, 2010|Categories: Integration, Single Sign-on|Tags: , , |

ServiceNow makes configuring SSO into your ServiceNow instance very simple. By enabling a plugin and configuring a couple of properties, single sign-on can be set up in less than 10 minutes. Documentation surrounding these SSO methods are also well done and easy to follow. Recently, I’ve come across a number or clients that want to use [...]

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