Knowledge Management

Knowledge Translation using Localization Framework and Azure

By |2023-01-18T11:37:49-06:00January 18th, 2023|Categories: Knowledge Management|

When tasked with the requirement to translate knowledge articles into other languages this can be intimidating especially for those of us that are still working on mastering our first language. Thankfully there is significant help in a new offering in the Tokyo release. What I want to shine a light on is the expanded capabilities of [...]

Adding Video to Knowledge Articles

By |2017-03-14T05:37:23-05:00March 14th, 2017|Categories: Content management, Knowledge Management, Service Portal|Tags: |

Support for video in knowledge articles seems like it should be pretty straightforward but unfortunately history has proven otherwise. Standards have been shifting over time and the methods for displaying video in HTML have had varying levels of support depending on the browser. By default ServiceNow only supports out-of-date plugin methods of embedding video. While video [...]

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