Harnessing the Power of Dynamic Filters in ServiceNow

By |2018-07-09T14:59:52-05:00September 4th, 2015|Categories: Reporting, System Definition|Tags: , , |

ServiceNow adds a ton of great functionality to each new product release. Often times, the most helpful and useful features (at least to a long-time user of the system) are enhancements to simplify or improve on existing functionality. Unfortunately, these are often some of the most under-appreciated and end up getting lost in the marketing hype [...]

Identify which ServiceNow Record Producer was used to create a record

By |2018-07-09T14:59:52-05:00January 22nd, 2015|Categories: Reporting|Tags: , , |

Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. This capability has been around for quite a while and odds are that you’re already using it in your system to allow end-users to create new incidents…among other things. Over the [...]

Building a CI Change Calendar Macro – On The Fly

By |2018-07-09T14:59:58-05:00July 20th, 2011|Categories: Client scripts, Reporting, UI macros|Tags: , , , , |

A co-worker asked me for some help yesterday fulfilling an interesting requirement. He needed to set up a configuration item reference field or catalog variable that would display a calendar macro that, when clicked, would open a popup window containing a change calendar report for that configuration item. I figured this idea might be of use [...]

Restrict Report Table Selection by Role

By |2018-07-09T15:00:03-05:00December 20th, 2010|Categories: Reporting|Tags: , , |

Update: ServiceNow has introduced new ACL functionality that allows you to do basically the same thing as described in this article. They’re also taking a drastically new direction with reporting starting with the Fuji release, but being introduced in the back-end code in the Eureka release. As such, the solution described here is obsolete and no [...]

Automatically Filter Report Homepage

By |2018-07-09T15:00:08-05:00July 23rd, 2010|Categories: Reporting|

I just figured out a cool little reporting feature today that might end up helping somebody. On the reports homepage (‘report_home.do’) in Service-now.com, users have the ability to type filter text to restrict the types of reports that they see. So, if I wanted to see just those reports on the ‘Change request’ table, I could [...]

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