Harnessing the Power of Dynamic Filters in ServiceNow

By |2018-07-09T14:59:52-05:00September 4th, 2015|Categories: Reporting, System Definition|Tags: , , |

ServiceNow adds a ton of great functionality to each new product release. Often times, the most helpful and useful features (at least to a long-time user of the system) are enhancements to simplify or improve on existing functionality. Unfortunately, these are often some of the most under-appreciated and end up getting lost in the marketing hype [...]

Identify which ServiceNow Record Producer was used to create a record

By |2018-07-09T14:59:52-05:00January 22nd, 2015|Categories: Reporting|Tags: , , |

Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. This capability has been around for quite a while and odds are that you’re already using it in your system to allow end-users to create new incidents…among other things. Over the [...]

Building a CI Change Calendar Macro – On The Fly

By |2018-07-09T14:59:58-05:00July 20th, 2011|Categories: Client scripts, Reporting, UI macros|Tags: , , , , |

A co-worker asked me for some help yesterday fulfilling an interesting requirement. He needed to set up a configuration item reference field or catalog variable that would display a calendar macro that, when clicked, would open a popup window containing a change calendar report for that configuration item. I figured this idea might be of use [...]

Restrict Report Table Selection by Role

By |2018-07-09T15:00:03-05:00December 20th, 2010|Categories: Reporting|Tags: , , |

Update: ServiceNow has introduced new ACL functionality that allows you to do basically the same thing as described in this article. They’re also taking a drastically new direction with reporting starting with the Fuji release, but being introduced in the back-end code in the Eureka release. As such, the solution described here is obsolete and no [...]

Automatically Filter Report Homepage

By |2018-07-09T15:00:08-05:00July 23rd, 2010|Categories: Reporting|

I just figured out a cool little reporting feature today that might end up helping somebody. On the reports homepage (‘’) in, users have the ability to type filter text to restrict the types of reports that they see. So, if I wanted to see just those reports on the ‘Change request’ table, I could [...]

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