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ServiceNow Guru is Getting a Facelift!

By |2018-07-09T14:59:51-05:00February 20th, 2017|Categories: General knowledge|

Some of you may have noticed a bit of tinkering going on in the background at ServiceNow Guru over the past couple of weeks. First of all, I apologize about that handful of “lorem ipsum” sample content tweets that went out a few days ago :). Thankfully Twitter has a delete button and I also have [...]

Welcome to Knowledge15!

By |2018-07-09T14:59:52-05:00April 20th, 2015|Categories: General knowledge|Tags: , |

Greetings from ServiceNow's annual Knowledge conference! For myself, and all of the people at Crossfuze Solutions, we're already in the thick of things assisting with pre-conference training. ServiceNow always puts on a great conference, and we're excited to be a part of it. Crossfuze is a conference sponsor again this year so please stop by to [...]

Announcing Crossfuze Solutions!

By |2018-07-09T14:59:54-05:00April 5th, 2012|Categories: General knowledge|Tags: , , |

ServiceNow Guru is proud to announce the launch of Crossfuze Solutions, a completely new Professional Services organization dedicated to ServiceNow consulting, implementation, and integration. The founders of Crossfuze, Mark Stanger and Jacob Andersen, are responsible for all of the amazing solutions here on ServiceNow Guru and now that same level of experience and expertise can be [...]

Advanced Incident Management

By |2018-07-09T14:59:59-05:00May 26th, 2011|Categories: General knowledge|Tags: , |

I had a great time presenting on Advanced Incident Management last week at Knowledge11. During that session I demonstrated a lot of very useful functionality that I’ve used and created to improve the standard incident management setup for technicians working in ServiceNow. Since most of my presentation was a demo, I promised the attendees that I [...]

Welcome to Knowledge11!

By |2018-07-09T15:00:00-05:00May 16th, 2011|Categories: General knowledge|Tags: |

I’m headed off to San Diego today to attend Knowledge11, the annual ServiceNow user conference! Sessions happen Tuesday-Thursday but there are already hundreds of ServiceNow admins and consultants participating in the pre-conference admin and scripting training. I wish I could be there for the trainings too but I’m looking forward to the sessions this week. [...]

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