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Advanced Incident Management

By |2018-07-09T14:59:59-05:00May 26th, 2011|Categories: General knowledge|Tags: , |

I had a great time presenting on Advanced Incident Management last week at Knowledge11. During that session I demonstrated a lot of very useful functionality that I’ve used and created to improve the standard incident management setup for technicians working in ServiceNow. Since most of my presentation was a demo, I promised the attendees that I [...]

Welcome to Knowledge11!

By |2018-07-09T15:00:00-05:00May 16th, 2011|Categories: General knowledge|Tags: |

I’m headed off to San Diego today to attend Knowledge11, the annual ServiceNow user conference! Sessions happen Tuesday-Thursday but there are already hundreds of ServiceNow admins and consultants participating in the pre-conference admin and scripting training. I wish I could be there for the trainings too but I’m looking forward to the sessions this week. [...]

ServiceNow Winter 2011 Release

By |2018-07-09T15:04:58-05:00February 9th, 2011|Categories: Releases|

T he ServiceNow Winter 2011 release started hitting customer instances a few days ago (February 4). I’ve been meaning to do a quick write-up on this release and some of the cool features that it includes. Chances are you’ve already heard about some of them…namely the Chat and Live feed functionality that compose what ServiceNow is [...]

Welcome to the NEW!

By |2018-07-09T15:00:06-05:00October 27th, 2010|Categories: General knowledge|

ServiceNowGuru has undergone a complete redesign over the past week or so. There are lots of reasons why I chose to go through all of the effort to give a new look to the site but mostly I was bored with the old look and thought it would be fun to do something different. Read on [...]

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