How to Transform Customer Service Management at Warp Speed

By |2017-10-19T17:44:51-05:00May 22nd, 2017|Categories: General knowledge, Miscellaneous|Tags: , |

If you’re like most customer-facing enterprises, you probably excel at customer engagement and relationship building, but struggle with delivering solutions that diagnose and permanently fix root causes of customer issues. Questions like, ‘how do I proactively predict and prevent problems before they arise?’, ‘how do I offer self-service automation that minimizes call volume?’ and ‘how can [...]

The Final ‘Work Note’ – Goodbye From ServiceNow Guru

By |2018-07-09T14:59:51-05:00May 5th, 2017|Categories: General knowledge, Miscellaneous|Tags: , , |

When I started ServiceNow Guru back in 2009 I never dreamed that it would find the success that it has. With the ServiceNow wiki still in its infancy and really no place to store common configurations or lessons learned, I simply wanted to create a place to capture the cool stuff that I was building so [...]

K15 VIP Dinner – Request an Invite!

By |2018-07-09T14:59:52-05:00April 16th, 2015|Categories: Miscellaneous, NewsFlash|Tags: , , , |

Crossfuze Solutions is pleased to partner with BDNA to host a VIP dinner at Knowledge 15. Space is *extremely* limited, so we won’t be able to invite everybody who wants to come. However, if you are going to be at K15, and you are available on Tuesday at 7:30, add your name to our request list, and [...]

Pumpkin Pie and Popcorn Shrimp

By |2018-07-09T14:59:55-05:00November 22nd, 2011|Categories: Miscellaneous|

Happy Thanksgiving to those celebrating in the US! Hopefully we can all find a few things to be thankful for. I ran across a couple of Youtube videos featuring the Swedish Chef from the Muppets that might provide some inspiration to those of you struggling to come up with Thanksgiving cooking ideas. Enjoy! […]

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