If you’re like most customer-facing enterprises, you probably excel at customer engagement and relationship building, but struggle with delivering solutions that diagnose and permanently fix root causes of customer issues. Questions like, ‘how do I proactively predict and prevent problems before they arise?’, ‘how do I offer self-service automation that minimizes call volume?’ and ‘how can [...]
When I started ServiceNow Guru back in 2009 I never dreamed that it would find the success that it has. With the ServiceNow wiki still in its infancy and really no place to store common configurations or lessons learned, I simply wanted to create a place to capture the cool stuff that I was building so [...]
Crossfuze Solutions is pleased to partner with BDNA to host a VIP dinner at Knowledge 15. Space is *extremely* limited, so we won’t be able to invite everybody who wants to come. However, if you are going to be at K15, and you are available on Tuesday at 7:30, add your name to our request list, and [...]
Happy Thanksgiving to those celebrating in the US! Hopefully we can all find a few things to be thankful for. I ran across a couple of Youtube videos featuring the Swedish Chef from the Muppets that might provide some inspiration to those of you struggling to come up with Thanksgiving cooking ideas. Enjoy! […]
Classic video from Google showing the realities of the online checkout process. If you haven’t experienced this yourself you haven’t been online. Very clever. […]
