Recently along with my Crossfuze colleagues Josh McMullen and Scott Cornthwaite, I performed work for a client that needed to import asset data from several third party vendors. The company, a global manufacturer of household appliances, has dozens of vendors around the world, which supply data (CSV and Excel files) using proprietary formats and column names. The client’s [...]
Scheduled jobs are an extremely useful way to automate processes in Service-now.com and lift some of the administrative burden of the tool off of the shoulders of your Service-now administrators. It’s very easy to create a scheduled job or a scheduled import. Typically there’s no scripting or advanced configuration involved at all. Just set it up [...]
Service-now.com makes extensive use of the XML format for storing and transporting system updates and changes. Update sets, System Import Sets, and certain export methods all make use of XML files in one way or another. One feature that a lot of people don’t know about until somebody shows them is the ability to export and [...]
One of the most common LDAP integration requirements is to disable users in ServiceNow when they become disabled in the LDAP source. It is probably worth mentioning that you always want to deactivate user records (and most other records too) in ServiceNow instead of deleting them. Once a user record has been created in ServiceNow it [...]
One of the basic (but often forgotten) guidelines that should be followed whenever you consider importing any data into your ServiceNow instance is to only import the information that is actually necessary within the tool. Just because you CAN import the data into ServiceNow doesn’t necessarily mean that the data SHOULD be imported or that it [...]
