CI UI Macro Actions for the Affected CIs List

By |2018-07-09T14:59:55-05:00January 18th, 2012|Categories: CMDB, UI actions|Tags: , , , , |

The ability to associate Affected Configuration Items against a task is one of the most basic pieces of the various task forms in ServiceNow. ServiceNow gives you the ‘Configuration Item’ field to associate a single CI and the ‘Affected CIs’ related list in the event that your task needs to be associated to multiple CIs. I’ve [...]

Create an Attachment UI Action

By |2018-07-09T14:59:57-05:00September 19th, 2011|Categories: UI actions|Tags: , |

This post shows how you can easily create an attachment UI action for any form. The attachment capability is part of all forms in ServiceNow and is accessed via a paperclip icon in the top-right corner of the form. In some cases this icon may not be prominent enough for your end users. The simplest solution [...]

Creating a Custom Slushbucket Popup Dialog

By |2018-07-09T15:00:03-05:00January 4th, 2011|Categories: System UI, UI actions, UI pages|Tags: , , , , |

Happy New Year! Hopefully everybody had a great holiday. Mine was spent mostly helping my kids to break in some new toys :). I did get some time to play with some new Service-now ideas as well. I’ll be sharing some very cool stuff here on SNCGuru over the next couple of weeks. I’ve seen a [...]

Direct User Impersonation From a User Record

By |2018-07-09T15:00:03-05:00December 10th, 2010|Categories: UI actions, UI macros|Tags: , , |

Every now and then I get a tip from a SNCGuru reader. This post comes courtesy of Garrett Griffin who emailed me yesterday with a cool script that his organization uses to allow admins to easily impersonate users without even having to select their name from the impersonate dialog. For those of you who don’t know [...]

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