In the Crossfuze Knowledge Turnkey, we’ve got a lot of great functionality. There are hundreds of updates that take the Knowledge Base to a whole new level. This includes full version tracking and the ability to revert to past versions for knowledge articles. When you’re looking at the various versions of a long article, however, it [...]
Happy New Year! Hopefully everybody had a great holiday. Mine was spent mostly helping my kids to break in some new toys :). I did get some time to play with some new Service-now ideas as well. I’ll be sharing some very cool stuff here on SNCGuru over the next couple of weeks. I’ve seen a [...]
I’ve written before about some customizations that can be made to the catalog checkout screen in ServiceNow. The catalog checkout screen gives users one last opportunity to review their order and provide some additional details about the overall request before submitting an order. One common customization request I’ve heard before is to add additional fields to [...]
ServiceNow’s service catalog interface is designed to give users a more familiar “Amazon.com-like” ordering experience. While this interface meets the needs of most customers, there are areas where certain modifications may be desirable. One of these areas may be the catalog checkout page. The out-of-box setup always presents every user with a specific checkout or ‘ess’ [...]
